I have been at this practice for over 25 years. Since the NHS has changed, so has the surgery. I have had some amazing support, but also some terrible times. I have had some great receptionists who genuinely care, such as Mo and Annette. I have also experienced some that seem to be having a bad day whenever I encounter them, with quite sharp mannerisms I have had to spend years building up a rapport with GP's to be heard, this has been hard to do, especially with the current only 2 partners. But due to locums. However this I feel has been a standard in the NHS prior to Covid. Dr McCosh is my current GP and I would not see another, as someone with long term care needs a doctor who knows you, your history is vital. I had to the same with Dr Domville too. In fact it actually upset me when she left, because it took years to build that. Dr McCosh I know personally works in her holiday time, because she has called to ask me something when on holiday. That is something we all see or are aware of. If a mistake has been made, usually not serious she will apologise. I have seen Dr Holden go from a new GP to partner and have also witnessed his attitide change within that, not in a good way either. If you don't have long term care needs, it is not the same as the problems people encounter with long term care..but always stick to a doctor you can build up a rapport with, long term it helps you both. But I am also aware not a single one of us knows the bureaucracy that they have to deal with. I miss the surgery that was 25 years ago, but I think that the system is part of the problem and it is widespeead.